IMPORTANT INFORMATION – MOTOR FINANCE COMMISSION

On 11 January 2024 the FCA announced that it was taking action regarding historic motor finance business that included the use of Discretionary Commission Arrangements between the lender and the broker.

This action includes a widescale review of past business arrangements, at some lenders, to establish whether consumers have been disadvantaged by these arrangements. In the meantime, the FCA has introduced a pause to the 8-week deadline normally allowed for firms to deal with complaints where there was a Discretionary Commission Arrangement between the lender and the broker.

Advantage Finance can confirm that it has never used any form of Discretionary Commission Arrangement and has never allowed the broker to influence the interest rate for any potential customer. Therefore, this action being taken by the FCA does not apply to Advantage Finance and any of its past business.

To find out more about this subject and the action being taken by the FCA please click here.

Making a Complaint

Advantage Finance Ltd operates a formal complaints procedure, a copy of which is available here. Where a complaint is unable to be resolved internally, or within statutory timescales, a complainant may be able to ask for the involvement of the Financial Ombudsman Service (FOS). The FOS can be contacted at the following address:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR

FOS Website: www.financial-ombudsman.org.uk

For more information on how the Financial Ombudsman Service can help in resolving disputes, please click here

We are required to publish information about customer complaints received by the firm.

Complaints Data 2023/24 H1

Firm name: Advantage Finance Ltd.

Parent Company: S&U PLC

Period covered by this data: 01/02/2023 - 31/07/2023

Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 1444 1215 19.29% 66.93% 18.68% Underwriting

Contextualisation: At the period end, the firm had 99,350 open agreements.

The above data represents 14.53 complaints for every 1,000 agreements

Complaints Data 2022/23 H2

Firm name: Advantage Finance Ltd.

Parent Company: S&U PLC

Period covered by this data: 01/08/2022 - 31/01/2023

Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 797 707 26.16% 68.74% 39.46% Vehicle Issues

Contextualisation: At the period end, the firm had 97,154 open agreements.

The above data represents 8.20 complaints for every 1,000 agreements

Complaints Data 2022/23 H1

Firm name: Advantage Finance Ltd.

Parent Company: S&U PLC

Period covered by this data: 01/02/2022 - 31/07/2022

Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 633 652 15.95% 56.44% 53.07% Vehicle Issues

Contextualisation: At the period end, the firm had 93,255 open agreements.

The above data represents 6.79 complaints for every 1,000 agreements