Please click on our frequently asked questions below to find out more information.

  • Are You Still open for Business?
  • We are still open for business and we are continuing to provide support for all our customers. All Departments are operating normally although our response times may be slightly longer due to increased customer demand.

    Please contact us using the correct options available on our main telephone number 01472 233200. For all COVID-19 related enquiries please select option 2 then option 1 when prompted.

    Please note our telephone lines are open from 8am to 6pm Mon to Fri and from 9am to 12pm on Saturday.

  • How Can I Make a Payment?
  • If you need to make a payment, you can do so over the telephone by speaking to our staff on 01472 233200 Option 2 then Option 1.

    If you have received a link to pay by card, this can be used in the normal way.

    Alternatively, you can make a payment by bank transfer by using the following bank details:

    Bank: HSBC

    Sort Code: 40-05-30

    Account Number: 74576357

    Reference Number: Please quote your agreement number AXXXXX

  • I need to obtain a settlement figure, advise you of changes or make a general enquiry about my account; how do I do this?
  • To obtain a settlement figure or to inform us of any changes (e.g. change of address) please send speak to an advisor by calling 01472 233200 Option 2 then Option 3. Alternatively, you can send an email to

    Always remember to include your agreement number.

  • I am struggling to meet my next payment, want to change my payment date, or need to discuss my account; what can I do?
  • Our staff are ready to help you with any problems you may be experiencing with your payments and will be able to make a suitable arrangement with you. Please call our staff on 01472 233200 Option 2 then Option 1 in order to speak to an advisor.

  • Can I have a payment freeze?
  • Please click here to view our COVID-19 Payment Freeze page
  • I have heard about a Government Scheme to give 3-month payment freeze; does this apply to me?
  • Please click here to view our COVID-19 Payment Freeze page
  • Will my credit file be affected if I fall into arrears due to COVID-19?
  • If you request a Payment Freeze, we will continue to report to the Credit Reference Agencies (CRAs) the status of your account as it was prior to entering the Payment Freeze. This means that if your account was up to date, then it will continue to be shown as up to date during the Payment Freeze period. If you haven't arranged for a formal Payment Freeze with us then any missed payments will be reported to the CRAs as normal.

    Following the end of your Payment Freeze period, normal reporting will continue. Providing you recommence your payments, the status of your account will remain unchanged however if you miss future payments then it will be reported as arrears, as it would under normal circumstances.

  • I want to Voluntary Terminate my agreement; how will this work at present?
  • If you wish to voluntarily terminate your agreement, please contact us in the first instance and let us know. As part of the process you are required to deliver the vehicle to us (or a nearby drop-off point) or make it available for collection

    Unfortunately, at this unprecedented time, it may not be possible to arrange this due to the temporary closure of supporting businesses such as collection agents and auction houses. We may therefore ask you to be patient and to keep the vehicle safe until this can be arranged.

    In such circumstances you can be assured that any outstanding liability under the agreement will not be increased due to any delay in handing over the vehicle.

  • Is it still possible to arrange further finance for a new car?
  • We are still providing services to new and existing customers who wish to purchase a vehicle. Applications can be made directly through our website and any questions can be answered by calling our staff on 01472 233200 Option 1 in order to speak to an advisor.