Making a Compliant
Advantage Finance Ltd operates a formal complaints procedure, a copy of which is available here. Where a complaint is unable to be resolved internally, or within statutory timescales, a complainant may be able to ask for the involvement of the Financial Ombudsman Service (FOS). The FOS can be contacted at the following address:
Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR
FOS Website: www.financial-ombudsman.org.uk
For more information on how the Financial Ombudsman Service can help in resolving disputes, please click here
We are required to publish information about customer complaints received by the firm.
Complaints Data 2019/20 H2
| Firm name: | Advantage Finance Ltd. |
| Parent Company: | S&U PLC |
| Period covered by this data: | 01/08/2019 - 31/01/2020 |
| Product/Service grouping | Consumer Credit | Insurance and Pure Protection |
| Number of complaints opened | 757 | 73 |
| Number of complaints closed | 726 | 68 |
| Percentage closed within 3 days | 19.70% | 66.18% |
| Percentage closed after 3 days but within 8 weeks | 65.29% | 33.82% |
| Percentage upheld | 55.92% | 5.88% |
| Main cause of complaints opened | Vehicle Issues | Mis-selling |
| Product/ service grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Consumer Credit | 757 | 726 | 19.70% | 65.29% | 55.92% | Vehicle Issues |
| Insurance and Pure Protection | 73 | 68 | 66.18% | 33.82% | 5.88% | Mis-selling |
Contextualisation: At the period end, the firm had 87,057 open agreements.
The above data represents 9.53 complaints for every 1,000 agreements
Complaints Data 2019/20 H1
| Firm name: | Advantage Finance Ltd. |
| Parent Company: | S&U PLC |
| Period covered by this data: | 01/02/2019 - 31/07/2019 |
| Product/Service grouping | Consumer Credit | Insurance and Pure Protection |
| Number of complaints opened | 619 | 61 |
| Number of complaints closed | 661 | 62 |
| Percentage closed within 3 days | 18.35% | 59.68% |
| Percentage closed after 3 days but within 8 weeks | 60.40% | 27.42% |
| Percentage upheld | 56.13% | 12.90% |
| Main cause of complaints opened | Vehicle Issues | Mis-selling |
| Product/Service grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Consumer Credit | 619 | 661 | 18.35% | 60.40% | 56.13% | Vehicle Issues |
| Insurance and Pure Protection | 61 | 62 | 59.68% | 27.42% | 12.90% | Mis-selling |
Contextualisation: At the period end, the firm had 82,334 open agreements.
The above data represents 8.26 complaints for every 1,000 agreements (0.83%)
Complaints Data 2018/19 H2
| Firm name: | Advantage Finance Ltd. |
| Parent Company: | S&U PLC |
| Period covered by this data: | 01/07/2018 - 31/01/2019 |
| Product/Service grouping | Consumer Credit | Insurance and Pure Protection |
| Number of complaints opened | 695 | 48 |
| Number of complaints closed | 717 | 54 |
| Percentage closed within 3 days | 15.48% | 53.70% |
| Percentage closed after 3 days but within 8 weeks | 58.84% | 24.07% |
| Percentage upheld | 52.02% | 5.56% |
| Main cause of complaints opened | Vehicle Issues | Mis-selling |
| Product/ service grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Consumer Credit | 695 | 717 | 15.48% | 58.84% | 52.02% | Vehicle Issues |
| Insurance and Pure Protection | 48 | 54 | 53.70% | 24.07% | 5.56% | Mis-selling |
Contextualisation: At the period end, the firm had 77,079 open agreements.
The above data represents 9.64 complaints for every 1,000 agreements (0.96%)