Advantage Finance Ltd, providing sub prime car finance since 1999
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Making a Complaint

Advantage Finance Ltd operates a formal complaints procedure, a copy of which is available here. Where a complaint is unable to be resolved internally, or within statutory timescales, a complainant may be able to ask for the involvement of the Financial Ombudsman Service (FOS). The FOS can be contacted at the following address:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR


FOS Website: www.financial-ombudsman.org.uk
For more information on how the Financial Ombudsman Service can help in resolving disputes, please click here



We are required to publish information about customer complaints received by the firm.

Complaints Data 2018/19 H1

Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/02/2018 - 31/07/2018

 

Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 900 859 15.09% 71.00% 53.78% Vehicle Issues
Insurance and Pure Protection 26 22 45.45% 40.91% 4.5% Mis-selling


Contextualisation: At the period end, the firm had 73,504 open agreements. The above data represents 12.60 complaints for every 1,000 agreements (1.26%)

Complaints Data 2017/18 H2

Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/08/2017 - 31/01/2018

 

Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 706 694 11.67% 64.12% 46.25% Vehicle Issues
Insurance and Pure Protection 55 35 57.14% 22.86% 11.43% Mis-selling


Contextualisation: At the period end, the firm had 67,388 open agreements. The above data represents 10.48 complaints for every 1,000 agreements (1.05%)

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