Advantage Finance Ltd, providing sub prime car finance since 1999
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Making a Complaint

Advantage Finance Limited operates a formal complaints procedure, a copy of which is available upon request. Where a complaint is unable to be resolved internally, or within statutory timescales, a complainant may be able to ask for the involvement of the Financial Ombudsman Service (FOS). The FOS can be contacted at the following address:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR


FOS Website: www.financial-ombudsman.org.uk
For more information on how the Financial Ombudsman Service can help in resolving disputes, please click here

Complaints Data

We are required to publish information about customer complaints received by the firm.

Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/02/2017 - 31/07/2017

 

Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 637 495 12.9% 61.2% 45.86% Vehicle Issues
Insurance and Pure Protection 35 33 36.36% 45.45% 9.01% Mis-selling


Contextualisation: At the period end, the firm had 60,744 open agreements. The above data represents 11.06 complaints for every 1,000 agreements (1.1%)

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