Making a Complaint

Advantage Finance Ltd operates a formal complaints procedure, a copy of which is available here. Where a complaint is unable to be resolved internally, or within statutory timescales, a complainant may be able to ask for the involvement of the Financial Ombudsman Service (FOS). The FOS can be contacted at the following address:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR


FOS Website: www.financial-ombudsman.org.uk
For more information on how the Financial Ombudsman Service can help in resolving disputes, please click here

We are required to publish information about customer complaints received by the firm.

Complaints Data 2021/22 H2

Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/08/2021 - 31/01/2022
Product/Service grouping Consumer Credit
Number of complaints opened 595
Number of complaints closed 600
Percentage closed within 3 days 14.17%
Percentage closed after 3 days but within 8 weeks 56%
Percentage upheld 63.17%
Main cause of complaints opened Vehicle Issues
Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 595 600 14.17% 56% 63.17% Vehicle Issues

Contextualisation: At the period end, the firm had 90,464 open agreements.
The above data represents 6.58 complaints for every 1,000 agreements

Complaints Data 2021/22 H1

Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/02/2021 - 31/07/2021
Product/Service grouping Consumer Credit
Number of complaints opened 615
Number of complaints closed 580
Percentage closed within 3 days 21.89%
Percentage closed after 3 days but within 8 weeks 57.78%
Percentage upheld 56.03%
Main cause of complaints opened Vehicle Issues
Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 615 580 21.89% 57.78% 56.03% Vehicle Issues

Contextualisation: At the period end, the firm had 88,839 open agreements.
The above data represents 6.92 complaints for every 1,000 agreements

Complaints Data 2020/21 H2

Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/08/2020 - 31/01/2021
Product/Service grouping Consumer Credit
Number of complaints opened 490
Number of complaints closed 513
Percentage closed within 3 days 21.02%
Percentage closed after 3 days but within 8 weeks 57.35%
Percentage upheld 55.10%
Main cause of complaints opened Vehicle Issues Mis-selling
Product/Service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 490 513 21.02% 57.35% 55.10% Vehicle Issues

Contextualisation: At the period end, the firm had 87,967 open agreements.
The above data represents 5.57 complaints for every 1,000 agreements